Privacy Policy
Man with Van Anerley Privacy Policy
This Privacy Policy explains how Man with Van Anerley collects, uses, stores and protects personal data relating to customers and prospective customers in the Anerley area. It also explains the lawful bases relied upon under the UK General Data Protection Regulation and, where applicable, the EU General Data Protection Regulation, as well as your rights in relation to your personal information.
This Privacy Policy applies to all Man with Van Anerley customers and service users in the area, including anyone who makes an enquiry, requests a quote, books a service or otherwise interacts with us in connection with our man and van services.
Who we are and scope of this policy
Man with Van Anerley is a provider of man and van and related transport services in the Anerley area. In the context of the UK GDPR and, where applicable, the EU GDPR, Man with Van Anerley acts as the data controller in relation to the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.
This Privacy Policy covers personal data processed through our day-to-day operations, including enquiries, bookings, customer management, service delivery, complaints handling and other customer-related activities.
Types of personal data we collect
We may collect and process the following categories of personal data when you engage with Man with Van Anerley services:
Identification and contact data: This may include your name, address, collection and delivery addresses, and other contact information you choose to provide.
Booking and service data: This may include details of the services you request, dates and times of moves or deliveries, access information for properties, details of items to be transported, and any instructions you provide.
Communication data: This may include the content of your communications with us, such as enquiries, complaints, feedback, and any notes we make to help manage your booking or enquiry.
Payment-related data: We may process limited payment-related information such as payment confirmations, amounts paid, and payment dates. Detailed payment card information is not retained by us when payment is processed through a secure third-party provider.
Technical and usage data: If you visit our online pages, we may collect limited technical information, such as device details, approximate location, and how you interact with our content, to help us operate and improve our services. The exact data collected will depend on your device settings.
How we collect your personal data
We collect personal data directly from you when you contact us, request a quote, make a booking, provide instructions relating to your move or delivery, or communicate with us for any other reason related to our services.
We may also receive personal data indirectly from third parties where necessary to provide our services. For example, a third party may book services on your behalf and provide us with your contact and address details so that we can carry out the service.
Lawful bases for processing
We process your personal data only where we have a lawful basis under the UK GDPR and, where applicable, the EU GDPR. Depending on the context, the lawful basis will be one or more of the following:
Contract: We process personal data where this is necessary to enter into, or perform, a contract for services with you, such as providing quotes, confirming bookings, carrying out transport services, and managing any changes or issues that arise.
Legitimate interests: We may process personal data where it is necessary for our legitimate interests or those of a third party, provided that these are not overridden by your interests or fundamental rights and freedoms. This can include managing our business, planning routes and workloads, improving our services, and handling customer queries and complaints.
Legal obligation: We may process your personal data where necessary to comply with legal obligations, such as record-keeping, tax and accounting requirements, or responding to lawful requests from regulatory or law enforcement authorities.
Consent: Where required by law, we may rely on your consent to process certain data, for example, for specific types of marketing. Where processing is based on consent, you can withdraw your consent at any time.
How we use your personal data
We use personal data for the following purposes:
To respond to enquiries and provide quotes for our services.
To confirm, manage, and carry out bookings and services, including planning routes and scheduling staff.
To communicate with you about your booking, including confirmations, updates, changes, and follow-up communications.
To manage payments, invoicing, receipts, and related financial records.
To handle any questions, complaints, or disputes, and to provide customer support.
To maintain and improve our services, operations and customer experience.
To comply with our legal and regulatory obligations.
Data retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements.
In general, data relating to bookings, payments and associated communications will be kept for a period aligned with applicable limitation periods and statutory record-keeping requirements, after which it will be securely deleted or anonymised. Enquiry-only records may be retained for a shorter period where no booking is made.
The exact retention period may vary depending on the type of data, the nature of your relationship with us, and our legal obligations. We regularly review our data retention practices to ensure they remain appropriate.
Data processors and sharing of data
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors may provide services such as payment processing, IT support, cloud storage, route planning tools, and administrative or accountancy services.
When we use processors, we ensure that appropriate contracts and safeguards are in place requiring them to process personal data only on our instructions, to keep it secure, and to comply with data protection law.
We may also share data where necessary with professional advisers, such as accountants or legal advisers, and with public authorities where required by law or where it is necessary to protect our rights or the rights of others.
We do not sell your personal data to third parties.
International transfers
If any of our processors or service providers are located outside the United Kingdom or the European Economic Area, or use servers based outside these territories, we will ensure that an appropriate level of protection is in place. This may include using countries that have been recognised as providing an adequate level of protection, or implementing standard contractual clauses or equivalent safeguards to protect your data.
Data security
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, secure storage practices, and restricting personal data access to staff and contractors who need it to perform their duties, subject to confidentiality obligations.
While we take reasonable steps to protect your personal data, no system can be guaranteed as completely secure. You are responsible for taking appropriate precautions when sharing information with us.
Your data protection rights
Under the UK GDPR and, where applicable, the EU GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions. These include the right to:
Access the personal data we hold about you and obtain information about how we process it.
Request correction of any inaccurate or incomplete personal data.
Request erasure of your personal data where there is no longer a valid reason for us to continue processing it, or where you have successfully exercised your right to object.
Object to processing of your personal data where we are relying on legitimate interests, including for direct marketing purposes.
Request restriction of processing of your personal data in certain circumstances, for example while we verify the accuracy of the data or the basis of processing.
Request the transfer of your personal data to you or to a third party in a structured, commonly used and machine-readable format, where the processing is based on consent or contract and carried out by automated means.
Withdraw consent at any time where we rely on your consent to process your personal data, without affecting the lawfulness of processing carried out before withdrawal.
If you wish to exercise any of these rights, you can contact us using the contact details you already have for Man with Van Anerley in the context of our services. We may need to verify your identity before responding to your request, and we will respond within the time limits set by data protection law.
Complaints and contact
If you have concerns about how we handle your personal data, you should contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the country where you live or work, or where you believe your data protection rights have been infringed.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other reasons. Any updated version will apply from the date it is issued. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
