Terms and Conditions
Man with Van Anerley Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Anerley provides removal, transport and related services to consumer and business customers. By making a booking, confirming a quotation, or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Client means the individual, business, or organisation requesting or receiving services from Man with Van Anerley.
We, us, our means Man with Van Anerley, the provider of man and van and removal services.
Services means any removal, transport, packing, loading, unloading, delivery, collection, or related service provided by us.
Goods means the items of property that you ask us to move, transport, handle, store, or dispose of.
Booking means a confirmed request for our Services, whether made by phone, online, or in writing.
2. Scope of Services
We provide man and van and removal services within Anerley and the wider surrounding area. Our services may include domestic moves, office relocations, single-item or multiple-item transport, and related handling or loading work, as agreed at the time of booking.
Any description of our Services is provided for general guidance only. The precise scope of Services for your job will be set out in the quotation, confirmation, or agreed booking details. We are not responsible for undertaking any services that are not expressly agreed in advance.
3. Booking Process
3.1 You may request a quotation or make a booking by contacting us and providing accurate information regarding your requirements, including collection and delivery addresses, access conditions, number and type of items, and any special handling requirements.
3.2 Quotations are based on the information you provide. If that information is incomplete or inaccurate, we reserve the right to amend or withdraw the quotation or adjust the final charge to reflect the actual work involved.
3.3 A booking is only confirmed when we expressly accept it, which may occur verbally or in writing, and when any required deposit or prepayment has been received by us, where applicable.
3.4 It is your responsibility to check that all details in the booking confirmation or quotation are correct, including dates, times, addresses, and scope of Services. Please notify us immediately if you believe any detail is incorrect. We are not liable for delays or additional costs arising from incorrect information supplied by you.
3.5 We reserve the right to decline or cancel any booking at our discretion, including where we reasonably believe that the job cannot be completed safely, legally, or within the resources available.
4. Access, Parking, and Client Responsibilities
4.1 You are responsible for ensuring safe and adequate access at both the collection and delivery locations. This includes arranging parking permissions where necessary, such as permits, vouchers, or paid parking for our vehicle.
4.2 Any parking charges, congestion charges, tolls, or similar fees incurred in the provision of our Services will be added to your final invoice. You will also be responsible for any parking fines that result directly from your failure to provide appropriate parking arrangements or instructions.
4.3 You must ensure that the premises are safe for our team to work in, that stairways and access routes are clear, and that all Goods are ready for transport unless packing or dismantling services have been expressly agreed.
4.4 You are responsible for supervising the work at all times or appointing a representative to do so. It is your responsibility to check that nothing is left behind at the collection address and that all Goods are delivered to the correct rooms or areas at the destination.
5. Packing, Preparation, and Excluded Items
5.1 Unless otherwise agreed, you are responsible for adequately packing and preparing your Goods for transport. Fragile items must be properly wrapped and cushioned. We are not liable for damage to Goods that were not suitably packed by you.
5.2 You must not include in the Goods any items that are dangerous, illegal, explosive, flammable, corrosive, perishable, or otherwise unsuitable for transport. This includes, but is not limited to, gas cylinders, fuel, chemicals, paint, solvents, and firearms.
5.3 We may refuse to handle or transport any item which, in our reasonable opinion, poses a risk to health, safety, property, or the environment, or which we believe may breach any applicable law or regulation.
5.4 You must inform us in advance of any items that require special handling, such as particularly heavy, delicate, or high-value items, as well as pianos, safes, or large appliances. We may adjust our quotation or decline to move certain items if we believe they cannot be safely handled.
6. Payments, Charges, and Additional Time
6.1 Charges for our Services will usually be quoted either as an hourly rate or as a fixed price, as specified in the quotation or booking confirmation. All prices are exclusive of any applicable additional fees such as parking charges, tolls, or disposal fees unless clearly stated otherwise.
6.2 Unless otherwise agreed in advance, payment is due on completion of the job and must be made by an accepted payment method. We reserve the right to require a deposit or full prepayment, particularly for larger moves or long-distance work.
6.3 If the duration of the job exceeds the time initially booked or quoted, additional charges will apply at the agreed hourly rate or at our standard rates. This may occur if access is delayed, additional items are added, or circumstances outside our control extend the job duration.
6.4 Where payment terms beyond the day of service are agreed in writing, invoices must be settled by the stated due date. We reserve the right to charge interest and reasonable recovery costs on overdue amounts in accordance with applicable law.
6.5 We may withhold delivery of Goods or cease work if payment is not made when due. We may also exercise a lien over Goods in our possession until outstanding charges are paid in full.
7. Cancellations, Rescheduling, and Waiting Time
7.1 If you need to cancel or reschedule your booking, you must notify us as soon as possible. Cancellation charges may apply, depending on the notice period given.
7.2 Where you cancel with more than 48 hours notice prior to the agreed start time, we will normally cancel the booking without cancellation fees, excluding any non-refundable third-party costs we have incurred on your behalf.
7.3 Where you cancel within 24 to 48 hours before the agreed start time, we may charge a reasonable cancellation fee to cover our administrative and scheduling costs.
7.4 Where you cancel with less than 24 hours notice, or fail to be present at the agreed time and location, we reserve the right to charge up to the full quoted amount.
7.5 If we are unable to start work at the agreed time because you or your representative are not present, the premises are not accessible, or Goods are not ready, waiting time will be charged at our standard hourly rate.
7.6 In the unlikely event that we need to cancel or significantly reschedule your booking due to staff illness, vehicle breakdown, or other circumstances beyond our reasonable control, we will notify you as soon as practicable and offer a new date or time. Our liability in such circumstances will be limited to a refund of any amounts you have paid for services not provided.
8. Liability for Loss or Damage
8.1 We will take reasonable care in handling and transporting your Goods. However, our liability for loss of or damage to Goods is subject to the limitations in this section.
8.2 We are not liable for any loss or damage arising from your failure to properly pack, prepare, or protect Goods, or from inherent defects, weaknesses, or pre-existing damage in any item.
8.3 We are not liable for damage to the internal or external property of the premises unless such damage is caused by our proven negligence. Minor scuffs, marks, or wear associated with normal moving activities are not considered negligence.
8.4 Our total liability for loss or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable sum taking into account the age, condition, and value of the Goods, and in any event shall not exceed a fair proportion of the total charges paid or payable for the particular booking.
8.5 We shall not in any circumstances be liable for indirect, consequential, or economic loss, including loss of profit, loss of use, or loss of opportunity, whether arising from delay, damage, or any other cause.
8.6 You must inspect the Goods and premises as soon as reasonably practicable after completion of the job and notify us promptly of any loss or damage you believe has occurred. Any claim must be made in writing within a reasonable period of completion. We may not be liable for any claim that is not raised within such a period.
8.7 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be limited or excluded.
9. Delays and Events Beyond Our Control
9.1 We will make reasonable efforts to arrive and complete the job within the agreed timescales. However, times are estimates only and not guarantees. Delays may occur due to traffic, weather, road closures, or other events outside our control.
9.2 We are not liable for delays or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to severe weather, accidents, breakdowns, congestion, strikes, or public transport disruption.
9.3 If a delay occurs, we will keep you informed where it is practical to do so and will take reasonable steps to minimise any disruption.
10. Waste, Disposal, and Environmental Regulations
10.1 We may, at our discretion, agree to remove and dispose of certain unwanted items as part of our Services. Any such disposal will be carried out in accordance with applicable waste and environmental regulations.
10.2 You must clearly identify any items that are to be disposed of and ensure that they do not include prohibited or hazardous waste. We may refuse to remove any items that we reasonably believe to be unsafe, hazardous, or illegal to transport or dispose of.
10.3 Additional charges will apply for disposal services, including but not limited to local authority fees, transfer station charges, or other waste management costs. These will either be included in your quotation or added to your final invoice as agreed.
10.4 We are not responsible for any penalties, fines, or legal consequences resulting from your failure to disclose the nature of items given to us for disposal.
11. Insurance
11.1 We maintain appropriate cover relevant to our operations. However, this may not replace your own contents or business insurance, and may not cover all potential losses or high-value items.
11.2 You are strongly advised to check your own insurance arrangements to ensure that your Goods are adequately covered during loading, transport, and unloading, and to arrange additional cover if necessary.
12. Complaints and Dispute Resolution
12.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible so that we have an opportunity to address your concerns.
12.2 We will investigate any complaint in good faith and seek to resolve the matter promptly and fairly. You agree to co-operate with any reasonable requests for information or evidence related to your complaint.
12.3 If we are unable to resolve a dispute directly, either party may pursue any rights or remedies available under the governing law, including bringing a claim in the appropriate courts.
13. Data Protection and Confidentiality
13.1 We will use your personal data only as necessary to provide our Services, manage your booking, handle payments, and meet our legal and accounting obligations.
13.2 We will take reasonable measures to keep your information secure and will not sell your personal details to third parties. We may share information with trusted partners where necessary to complete your booking, comply with legal requirements, or protect our legitimate interests.
14. Amendments to These Terms
14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.
14.2 Any material changes to these terms will normally be published on our website or otherwise made available to you on request.
15. Severability
15.1 If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be treated as modified to the minimum extent necessary or removed, and the remaining provisions shall continue in full force and effect.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any contract between you and Man with Van Anerley, are governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
By making a booking or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
